Privacy Policy

How We Handle Your Information

Technologies dipe respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, why we need it, and how we use it to provide you with quality English education services.

Information We Collect

When you register for our courses, we collect your name, email address, phone number, and payment details. During your initial assessment, we record information about your current English level, learning goals, and preferred study schedule. If you attend our Manchester centre, we may use CCTV for security purposes. Our online platform tracks your lesson attendance, homework completion, and progress through course materials.

Why We Need Your Data

We use your contact information to send lesson reminders, schedule changes, and updates about your course. Your learning data helps our tutors personalize your curriculum and track your progress. Payment information is processed securely through our payment provider to handle your monthly tuition. We analyze aggregated student data to improve our teaching methods and course offerings, but this analysis never identifies individual students.

Sharing Your Information

Your personal details are shared only with the tutors teaching your classes and administrative staff who manage scheduling and billing. We never sell your information to third parties. If you request exam preparation services, we may share necessary details with examination bodies like IELTS or Cambridge English. Our payment processor handles your financial information according to industry security standards, but they cannot use it for any other purpose.

Your Rights and Choices

You can request a copy of all personal information we hold about you at any time by emailing us or visiting our centre. If any details are incorrect, let us know and we'll update them immediately. You have the right to ask us to delete your data after you finish your course, though we may need to keep basic enrollment records for several years for legal and financial reporting purposes. You can opt out of promotional emails by clicking unsubscribe in any marketing message, but you'll still receive essential communications about your active courses.

Data Security

We protect your information using encrypted connections, secure servers, and regular security audits. Only authorized staff members can access student records, and they're trained in data protection procedures. Our online learning platform requires secure login credentials, and sessions timeout automatically after periods of inactivity. Despite these precautions, no internet transmission is completely secure, so we cannot guarantee absolute security of information sent to us online.

Questions About Privacy

If you have concerns about how we handle your data or want to exercise any of your privacy rights, contact us at our Manchester centre or by phone. We respond to all privacy inquiries within five business days. For formal complaints about data handling, you have the right to contact the UK Information Commissioner's Office, though we hope to resolve any concerns directly with you first.